Refund policy

 

Returns Policy 

At Butta Baby, we want you to be completely satisfied with your purchase. If you have had a change of heart about your order, we offer a convenient return process that provides store credit for eligible items. Please review our policy below for details on how to initiate a change of mind return:

1. Eligibility for Change of Mind Returns:

  • You can request a change of mind return within 14 days from the date of receiving your item.
  • To be eligible for a change of mind return, the product must meet the following criteria:
    • The item must be in its original, unused, and unworn condition.
    • All tags, labels, and packaging must still be intact.
    • The product must not show any signs of wear, damage, or alteration.

2. Initiating a Change of Mind Return:

  • To initiate a change of mind return, please follow these steps:
    • Contact us at hello@buttababy.com.au to request a return authorisation.
    • Provide your order number, a description of the item you wish to return, and the reason for the return.
    • we will provide you with a return authorisation and instructions for the return process.

3. Return Shipping and Costs:

  • You are responsible for the return shipping costs associated with the change of mind return.
  • We recommend using a trackable and insured shipping method to ensure the safe return of your item.

4. Inspection and Approval:

  • Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
  • If the product passes our inspection and is in compliance with our return policy, we will issue store credit for the item's purchase price.

5. Store Credit:

  • Store credit will be provided in the form of an electronic gift card or voucher.
  • Store credit can be used to make future purchases on our website and does not expire.

6. Contact Us:

  • If you have any questions or need assistance with your change of mind return, please do not hesitate to contact us.

We aim to make your return experience as seamless as possible while providing you with the flexibility of store credit for your next purchase.